So I went to lunch with Mom and Dad today, somewhat against my will. While we were there, my phone rang. I knew who it was, so I let it go to my voice mail. After a few minutes passed, I decided to check my voice mail and see what the message was. The person that called didn't leave a message, so I hung up within the first 5 seconds of the call.
Just a little bit ago, I pulled my phone out of my pocked to check the time, and it said I had a zero balance! WTF?!?!?!
I immidiately jumped on Virgin Mobile's site and filed a complaint, and within 30 minutes I got a response:
It sounds like you had a call that keeps on calling. Once in a while these will show up, they are caused by the tower not receiving the message from the phone that the call has ended (when you press the end key). The call charged a total of $43.40. Don't worry, we will get this fixed for you. Due to the amount of the charge, it can take 2-3 days for the balance to be reapplied to your account. This is just because a Supervisor will need to review the call. I apologize for any inconvenience this may cause, but we will resolve this issue.
Thank you for writing. If you need anything else, just let me know!
Feel free to call Virgin Mobile At Your Service at 1-888-322-1122 or *86 from your Virgin Mobile phone, this is a free call! You can also visit our website at www.virginmobileusa.com. We look forward to hearing from you!
Angel J. Making The Peril Less Perilous. Virgin Mobile USA
So, now I have to wait 3 friggin' days because of THEIR mistake?! BULLSHIT!!!
There's 1 thing that I will get lethal over: People fucking with my money.
Guess what... They fucked with my money. I am ready to fucking kill someone/something. Oh look.. A fly.. SQUISH
Quit being a whiner...
- Posted by Dustin (Guest) on August 29, 2004 at 06:16:28AM
/me hands Tim the piano wire.
- Posted by Josh (Guest) on August 29, 2004 at 11:12:37PM
Thats fu**ing shit man ... You must wait them...
- Posted by MacTeP (Guest) on August 30, 2004 at 03:50:05PM
Dude, what is this "review the call" stuff? Sounds to me that they're logging more than just phone numbers and call time/lengths. ;-)
- Posted by Hyperlink (Guest) on September 11, 2004 at 09:56:51AM